Changes take too long to deliver
Every change starts with rebuilding context. Without clear technical ownership, delivery slows down and knowledge is repeatedly lost during handovers.
A Stable Magento 2 Platform and a Roadmap Driven by Business Priorities
A live store or B2B platform needs clear ownership of stability, security and further development. Ongoing support combines day-to-day help with a roadmap prioritised by commercial and operational impact.
Your live store benefits from a technical partner who retains its codebase and business context between releases. You agree priorities and each new scope directly with me, keeping maintenance and further development connected to your sales goals.
Artur Komoter, Adobe Commerce certified developer and founder of APK Studio
Trusted by B2C and B2B clients
When to change your support setup
When does a Magento store need structured support?
Ongoing support becomes essential when Magento is a business-critical sales channel and ad hoc fixes or unclear ownership start holding the business back.
Issues return after each fix
Symptoms are patched without root-cause analysis, regression testing or checks across integrations and the customer journey.
Upgrades keep being deferred
Outdated Magento, PHP or extension versions increase security exposure and make every future upgrade more complex and expensive.
There is no delivery roadmap
The backlog keeps growing, but there is no shared view of business impact, cost, risk or delivery sequence.
Scope of work
One point of responsibility for stability and ongoing development
The scope reflects the condition of the platform and the importance of e-commerce to the business. Trading continuity comes first, followed by the changes that deliver the greatest value.
Upgrades and security
Magento, extensions and dependencies are upgraded according to a plan that accounts for security patches and risks to trading continuity.
Stabilisation and bug fixes
Diagnosing the source of a problem, reproducing the scenario and checking dependent workflows reduces the risk of the fault returning after one ticket is closed.
Feature and UX development
The buying journey, customer account, Magento Admin and B2C or B2B features develop in line with user needs and business priorities.
Performance and Core Web Vitals
The frontend, backend, caching, database queries and integrations are analysed as one system. Before-and-after measurements confirm the impact of improvements.
Integrations and automation
Data flows with ERP, PIM, WMS, OMS, CRM and third-party services need support and development as business processes and APIs change.
Roadmap and priorities
A backlog ordered by revenue impact, operational cost, risk and technical dependencies directs the budget to the right work first.
Support pricing
Choose the pricing model that fits the work
Choose a fixed price for a defined change, pay for the time used, or reserve a monthly allocation of hours. All prices exclude VAT.
Fixed-price quote for each defined change
Before work starts, you receive a defined scope, price and acceptance criteria. This model suits self-contained changes that can be estimated with confidence.
Time and materials: £40 per hour excluding VAT
You pay only for the time worked. This works well for troubleshooting, consultancy and tasks where the scope may change as the work progresses.
40-hour monthly retainer: £1,250 excluding VAT
A reserved monthly allocation for Magento 2 support and development. We prioritise work from the live backlog and agree how the hours are managed before the engagement begins.
Taking over support
How can support for an existing Magento 2 store be taken over safely?
Code changes begin only after the condition of the platform, its critical business workflows and the release process are understood. This reduces the risk of avoidable regressions.
- Access and business contextThe takeover covers the architecture, repositories, environments, integrations, stakeholders and the workflows where downtime would have the greatest business impact.
- Initial technical auditThe audit shows the condition of platform versions, code quality, extensions, security, logs, monitoring, the deployment pipeline and known issues.
- Stabilisation and a 30/60/90-day planCritical risks are addressed first. The remaining backlog is then structured into a realistic 30, 60 and 90-day development plan.
- Ongoing delivery cycleAgreed priorities move through implementation, testing and acceptance. Important decisions are documented and the plan for upcoming work is updated regularly.
Clear working arrangements
Support that reflects how critical Magento is to your business
Agreed availability
Response targets, communication channels and incident-handling arrangements are agreed before the engagement begins to match the store's needs.
Transparent backlog
You can see what is being delivered, why each item has priority and which decisions are required from your team.
Direct access to an experienced developer
You have direct access to the developer responsible for your codebase. Each change takes account of your business context and its effect on the rest of the platform.
Delivery assurance
A dependable delivery partner
Adobe-certified developer
The Adobe Commerce Front-End Developer Expert certification validates the skills needed to deliver Magento 2 storefronts correctly and reduces the risk of choosing the wrong development partner.
Integration expertise
The experience covers Magento 2 integrations with ERP systems including WF-Mag, Enova, Comarch XL and Symfonia, the Akeneo PIM and the BaseLinker OMS. This reduces risk in one of the most complex parts of an e-commerce project.
Fixed-price budget certainty
Discovery defines the scope, architecture and acceptance criteria in enough detail to prepare a reliable fixed-price quote. The assumptions behind the budget are clear before development begins.
Working software every two weeks
Working features are shared regularly in staging from the start of the project. Your project lead can review them as they become available, keeping you in control of the delivery direction.
Customer reviews
What clients say about working with me long term
Seven years of e-commerce experience and more than 25 completed Magento 2 implementations provide the technical evidence. The reviews below show how clients assess communication, accountability and the quality of the working relationship.
What stood out most was Artur’s prompt, professional communication, reliability and inventive approach to technical challenges. He achieved excellent results without unnecessary complexity. I would readily recommend APK Studio to any online retailer; the investment pays for itself remarkably quickly.
I would recommend working with Artur. He approaches every project professionally and pragmatically, proposing clear solutions that match the real requirement. The changes made the site more stable, resolved the issues we had reported and helped us win new customers. Delivery is smooth and free from unnecessary formality, with high-quality work at a fair, competitive price.
Artur has deep Magento 2 expertise and communicates in a direct, clear and goal-focused way. Before working with him, I tried several agencies in India and a number of freelancers but was not satisfied with the quality or communication. Artur delivers professionally and to a high standard. I would definitely recommend him.
Selected projects
Design, technology and business outcome
Each project brings together commercial decisions, user experience and technical quality. See the scope, delivery approach and outcome achieved for the client.
Magento 1 · B2B platform
Developing a B2B electronics wholesaler on Magento 1
Ongoing support for a live store, including company registration, volume pricing, stock availability, order workflows and back-office integrations.
Read the case studyMagento 2 · redesign
From a budget image to a refined premium brand
A new visual direction, leaner storefront and improved buying journey increased order volume by 47% within two months.
See the Abakus projectYour project
The goal comes before the technology
The commercial goal, operational processes, integrations and content requirements determine the right direction for the project. They form the basis for a recommendation covering the technology, scope and most important next step.
FAQ
Frequently asked questions about Magento 2 support
Can you take over Magento 2 support from another agency or developer?
Yes. Your takeover starts with organised access and a review of business-critical workflows. A technical audit of the codebase, extensions, infrastructure and release process gives you a stabilisation and development plan.
Do I need to commit to a monthly retainer straight away?
No. Well-defined standalone changes can be quoted at a fixed price. Time and materials works well for troubleshooting or work with a changing scope, while the retainer provides a reserved allocation of development time each month.
How much does Magento 2 support and development cost?
The time and materials rate is £40 per hour excluding VAT. The monthly retainer is £1,250 excluding VAT for 40 hours. A separate fixed-price quote is also available for each well-defined change.
What does the initial technical audit cover?
The audit covers Magento and PHP versions, extensions, code quality, security, logs, monitoring, integrations, environments and the release process. Its scope reflects your store's condition and most significant business risks.
How do we prioritise the work?
We prioritise the backlog by trading continuity, revenue impact, operational cost, security and technical dependencies. You can see what is being worked on, why it has priority and which decisions are needed from your team.
How do you handle incidents and urgent issues?
Before we start, we agree availability, communication channels, target response times and how incidents will be handled. This makes the support arrangement appropriate for the platform's importance to your business.
Does support also cover new features, integrations and performance?
Yes. Your support scope can include new features and UX improvements, third-party integration maintenance, upgrades, performance and Core Web Vitals. The live backlog sets the agreed scope and order of changes.
Contact
Looking for an experienced developer to take ownership of your live Magento 2 platform?
Tell me which Magento version you use, the main issues and how support is currently handled. I will recommend a safe next step.