Changes take too long to deliver
Every change starts with rebuilding context. Without clear technical ownership, delivery slows down and knowledge is repeatedly lost during handovers.
A stable Magento 2 platform and a roadmap driven by business priorities
I take ownership of the stability, security and ongoing development of your live store or B2B platform. Day-to-day support is combined with a prioritised roadmap based on commercial and operational impact.
Trusted by B2C and B2B clients
When to change your support setup
When does a Magento store need structured support?
Ongoing support becomes essential when Magento is a business-critical sales channel and ad hoc fixes or unclear ownership start holding the business back.
Issues return after each fix
Symptoms are patched without root-cause analysis, regression testing or checks across integrations and the customer journey.
Upgrades keep being deferred
Outdated Magento, PHP or extension versions increase security exposure and make every future upgrade more complex and expensive.
There is no delivery roadmap
The backlog keeps growing, but there is no shared view of business impact, cost, risk or delivery sequence.
Scope of work
One point of responsibility for stability and ongoing development
I tailor the scope to the condition of the platform and its importance to the business. Trading continuity comes first, followed by the changes that deliver the greatest value.
Upgrades and security
I upgrade Magento, extensions and dependencies, assess security patches and plan releases to minimise trading risk.
Stabilisation and bug fixes
I identify the root cause, reproduce the issue, implement the fix and test dependent workflows instead of closing an isolated ticket without context.
Feature and UX development
I improve the customer journey, customer account, Magento Admin and features tailored to B2C or B2B workflows.
Performance and Core Web Vitals
I profile the frontend, backend, caching, database queries and integrations, then validate improvements against before-and-after measurements.
Integrations and automation
I maintain data flows between Magento, ERP, PIM, WMS, OMS, CRM and third-party services, adapting them as business processes and APIs change.
Roadmap and priorities
I prioritise the backlog by revenue impact, operational cost, risk and technical dependencies, so the budget is directed to the right work first.
Support pricing
Choose the pricing model that fits the work
Choose a fixed price for a defined change, pay for the time used, or reserve a monthly allocation of hours. All prices exclude VAT.
Fixed-price quote for each defined change
Before work starts, you receive a defined scope, price and acceptance criteria. This model suits self-contained changes that can be estimated with confidence.
Time and materials: £40 per hour excluding VAT
You pay only for the time worked. This works well for troubleshooting, consultancy and tasks where the scope may change as the work progresses.
40-hour monthly retainer: £1,250 excluding VAT
A reserved monthly allocation for Magento 2 support and development. We prioritise work from the live backlog and agree how the hours are managed before the engagement begins.
Taking over support
How I take over support for an existing Magento 2 store
Before I change the codebase, I establish the condition of the platform, its critical business workflows and the release process. This reduces the risk of avoidable regressions.
- Access and business contextI map the architecture, repositories, environments, integrations, stakeholders and the workflows where downtime would have the greatest business impact.
- Initial technical auditI review platform versions, code quality, extensions, security, logs, monitoring, the deployment pipeline and known issues.
- Stabilisation and a 30/60/90-day planI address critical risks first, then structure the backlog and build a realistic delivery roadmap.
- Ongoing delivery cycleWe agree priorities, I build and test each change, record key decisions and keep the delivery plan current.
Clear working arrangements
Support that reflects how critical Magento is to your business
Agreed availability
Before the engagement begins, we agree response targets, communication channels and incident-handling arrangements that match the store's needs.
Transparent backlog
You can see what is being delivered, why each item has priority and which decisions are required from your team.
Direct access to an experienced developer
You work directly with me. I know the codebase, the business context and how each change affects the rest of the platform.
Technology partner
Why choose APK Studio?
I focus on the commercial outcomes that matter to clients. I build fast, conversion-focused online stores and B2B platforms that automate workflows and make sales teams more efficient.
I combine seven years of e-commerce experience with a commercial approach to technology. After go-live, I continue to support the platform’s development and the strategic decisions behind it.
Delivery assurance
A dependable delivery partner
Adobe-certified developer
The Adobe Commerce Front-End Developer Expert certification validates the skills needed to deliver Magento 2 storefronts correctly and reduces the risk of choosing the wrong development partner.
Integration expertise
I have delivered Magento 2 integrations with ERP platforms such as Microsoft Dynamics 365, NetSuite and SAP Business One, PIM platforms including Akeneo, and order management systems such as Linnworks and Brightpearl. This reduces the risk in one of the most complex parts of an e-commerce project.
Fixed-price budget certainty
I work to an agreed fixed price. Discovery defines the scope, architecture and acceptance criteria in enough detail to price the project properly, so there is no surprise at the end.
Working software every two weeks
I release working features to the test environment throughout the project. Your project lead can review them as they become available, keeping you in control of the delivery direction.
Experience and certification
Proven expertise
7 years
experience in e-commerce
£3 million
revenue generated for customers
25+
completed Magento 2 store builds
I am an experienced Adobe Commerce developer and hold the Adobe Commerce Front-End Developer Expert certification.
Customer reviews
What clients say about working with me long term
What stood out most was Artur’s prompt, professional communication, reliability and inventive approach to technical challenges. He achieved excellent results without unnecessary complexity. I would readily recommend APK Studio to any online retailer; the investment pays for itself remarkably quickly.
I would recommend working with Artur. He approaches every project professionally and pragmatically, proposing clear solutions that match the real requirement. The changes made the site more stable, resolved the issues we had reported and helped us win new customers. Delivery is smooth and free from unnecessary formality, with high-quality work at a fair, competitive price.
Artur has deep Magento 2 expertise and communicates in a direct, clear and goal-focused way. Before working with him, I tried several agencies in India and a number of freelancers but was not satisfied with the quality or communication. Artur delivers professionally and to a high standard. I would definitely recommend him.
Selected projects
Design, technology and business outcome
Each project brings together commercial decisions, user experience and technical quality. See the scope, delivery approach and outcome achieved for the client.
Magento 1 · B2B platform
Developing a B2B electronics wholesaler on Magento 1
Ongoing support for a live store, including company registration, volume pricing, stock availability, order workflows and back-office integrations.
Read the case study
Magento 2 · redesign
From a budget image to a refined premium brand
A new visual direction, leaner storefront and improved buying journey increased order volume by 47% within two months.
See the Abakus projectYour project
Magento 2 tailored to your starting point and commercial goal
A new build, audit, migration or further development of a live platform starts by clarifying the goal, constraints and most important next step.
FAQ
Frequently asked questions about Magento 2 support
Can you take over Magento 2 support from another agency or developer?
Yes. I start by organising access, understanding your business-critical workflows and carrying out a technical audit of the codebase, extensions, infrastructure and release process. I then provide a stabilisation and development plan.
Do I need to commit to a monthly retainer straight away?
No. Well-defined standalone changes can be quoted at a fixed price. Time and materials works well for troubleshooting or work with a changing scope, while the retainer provides a reserved allocation of development time each month.
How much does Magento 2 support and development cost?
My time and materials rate is £40 per hour excluding VAT. The monthly retainer is £1,250 excluding VAT for 40 hours. I can also provide a separate fixed-price quote for each well-defined change.
What does the initial technical audit cover?
I review Magento and PHP versions, extensions, code quality, security, logs, monitoring, integrations, environments and the release process. I tailor the scope to the condition of the store and its most significant business risks.
How do we prioritise the work?
We prioritise the backlog by trading continuity, revenue impact, operational cost, security and technical dependencies. You can see what is being worked on, why it has priority and which decisions are needed from your team.
How do you handle incidents and urgent issues?
Before we start, we agree availability, communication channels, target response times and how incidents will be handled. This makes the support arrangement appropriate for the platform's importance to your business.
Does support also cover new features, integrations and performance?
Yes. I can develop features and UX, maintain third-party integrations, deliver upgrades, and improve performance and Core Web Vitals. We agree the scope and order of changes through the live backlog.
Contact
Looking for an experienced developer to take ownership of your live Magento 2 platform?
Tell me which Magento version you use, the main issues and how support is currently handled. I will recommend a safe next step.